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His Excellency, Sheikh Fahad Bin Mohd. Bin Jabor Al Thani, Chairman of Doha Bank launched the Bank's Intensive Training & Certification Program for the Bank staff. The program, which commenced in June 2009, was conducted at the Bank’s dedicated Training Center which is well equipped with a computer room and a state-of-the-art Mock Bank. The Certification - designed to include soft-skill modules, role-play modules, technical modules and real case studies - was organized in a phased manner and each training session was followed by a written examination and an interview.
The first batch which successfully completed the course were handed their certificates in the presence of Mr. R. Seetharaman, CEO, Mr. Louis A Scotto, Head of Retail Banking and Mr. Abdul Rehman Ali Al Mohammed, Head of Human Resources. Mr. Seetharaman said “Doha Bank is committed to providing Customer Service of the highest standards and will continue to deploy resources towards staff development. This certification is just one step among the various initiatives Doha Bank will be unveiling to continually enhance its customer service levels.”
Mr. Scotto, Head of Retail Banking, commented, “We have developed a comprehensive plan for our retail division staff with the ultimate objective of an enriching career growth in Doha Bank. The plan has factored the training curriculum for excelling in service levels both at the current job grade and the next. It has been tailored to each individual’s training needs in conjunction with the Human Resources and Training Departments”.
Mr. Abdul Rehman said “Providing an Individual Career Progression Plan mainly for our Qatari Staff, was one of the key initiatives undertaken by us not only to upgrade staff skills but also to enhance our customer service levels to our customers. These plans and other initiatives will be rolled out shortly.”
Doha Bank Management congratulated the staff and wished them the best in their career path.
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