Best Customer Care Award

Doha Bank was presented the "Best Customer Service" award for it's revolutionary "Tawasol - Customer Care Center" and its innovative "Customer Inquiry Tracking System" at the Banker Middle East Product awards ceremony yesterday in Dubai. On hand to receive this prestigious award for Doha Bank, was the bank's CEO, Mr. R. Seetharaman who had the following to say about this honor:

"At Doha Bank, we strongly believe in providing the best experience and convenience to our customers. In this regard, Doha Bank’s dedicated Tawasol - Customer Care Centre has been set-up to be the industry standard for best-in-class Customer Service in the Qatar market. This commitment by Doha Bank reflects a new phase in unified Customer Service, Customer Education and Customer Advisory Services which are all targeted at achieving the important end goal of Customer Satisfaction and Loyalty". He continued in saying, "By surprising and delighting our customers with this new standard of customer service, we are also enhancing the overall image of Doha Bank in the Qatar financial services market. The state-of-the-art Tawasol – Customer Care Center is located on the C-Ring Road easily accessible to the bank's retail customers".

Seetharaman stated that the specific objectives for establishing the Tawasol – Customer Care Centre were extensive. "They include Tawasol acting as the one-stop customer interface to advise customers on all financial matters including addressing all type of inquiries and complaints. This will insure both standardization and improvement in the service quality being provided throughout the Doha Bank network, thus, insuring faster turn-around-times in resolving all retail inquiries which is a critical factor in driving customer satisfaction and ultimately loyalty". A key to executing this successfully is the new Customer Inquiry Tracking System. He went on to explain, "Tawasol is equipped with a high-tech Customer Inquiry Tracking System interfaced with the Tawasol Webpage and 6 other communication channels to capture customer inquiries real-time. The Tracking System has been enhanced with instantaneous follow-up features to provide effective solutions at a much faster rate".

Mr. Seetharaman concluded by saying "Doha Bank will continue to invest in providing the best products and services to our culturally diverse and rapidly growing customer base. We will continue to be the prime-mover in this space which will further solidify Doha Bank as being the leader in providing the best customer experiences possible".