Mr. R. Seetharaman, while expressing his happiness on receiving the award said, “The Bank has been completely transformed into a dynamic entity with strong values and customer-centric approach. The bank has posted strong growth driven by our innovative customer focused services. This award will further bolster our resolve to build on the goodwill of our peers and our customers and set the highest benchmarks in the industry. We also share this award with our customers and all stakeholders who with their support and trust in Doha Bank have helped in our achievements.”
The award is recognition of Doha Bank’s customer driven initiatives which have seen it introduce new and innovative products while adding exceptional benefits to existing products even during tough market conditions resulting from the global financial meltdown. Through the years it has forged ahead providing the highest level of customer service to its new as well as existing loyal customer base in the corporate as well as retail sectors.
During this financial year, Doha Bank’s Small and Medium Enterprise (SME) financing solution Tatweer launched two products “Supply Chain Financing” and “TATWEER Debit and Credit Card “as the latest offerings serving Qatar’s SME segment. The Supply Chain financing product is set to benefit small and medium businesses engaged in supplying goods and services to large business entities. The TATWEER Debit and Credit Cards is an ideal Cash and Credit Solution for small businesses.
The Wholesale Banking Division has introduced unique, innovative and customized online Cash Management Solutions – TADBEER. It meets exacting standards for better performance in Collections, Payments and Liquidity management globally and locally. TADBEER gives organizations the ability to control and centralize their receivables and payables on one electronic banking system, ensuring effective control and management of finances.
Doha Bank now has established a dominant position in Middle East banking landscape with 30 state-of-art conventional branches, 7 Islamic branches, 9 e-branches, 13 pay offices, 2 mobile units in Doha, 1 mobile unit in Dubai and more than 110 ATMs. Globally, Doha Bank has full-fledged branches in New York - USA, Dubai - UAE and Kuwait and seven Representative offices in Istanbul-Turkey, London-United Kingdom, Tokyo-Japan, Singapore, Shanghai-China, Bucharest-Romania and Seoul-South Korea. This international network is augmented by a cluster of correspondent links with over 300 banks worldwide.
This year was also marked by “Rewards and Recognition” for Doha Bank in terms of various international awards and accolades. The year began with the "Best Customer Service" award for their revolutionary "Tawasol - Customer Care Center" and innovative "Customer Inquiry Tracking System" at the Banker Middle East Product awards ceremony. The faith was further reinforced by various customers when it was voted as the “Best Commercial Bank” in the Bankers Middle East 2010, the fourth time in six years. Doha Bank was also honored with the prestigious 2009 Euro Straight Through Processing Excellence Award for the Exceptional Quality of its Euro Payment Messages by Deutsche Bank. Recently, Doha Bank won this year’s prestigious Golden Peacock Global Award for Sustainability.
Mr. Seetharaman concluded “It is indeed heartening to note that Doha Bank is now a respected brand not just locally but also internationally. Only a consistent performance will ensure that we remain as the best performing Bank and I am sure we as a team will excel and stay ahead of competition.”
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